Booking and accommodation regulations

TERMS AND CONDITIONS FOR BOOKING HOTEL ROOMS, OTHER HOTEL SERVICES AND GUESTS' STAY AT THE MARITIME MELTING POT RESIDENCE.

INTRODUCTION

(1) These Regulations set out the rules for the provision of Services by the Service Provider, the rights and obligations of the Service Provider and the Service Recipients in relation to the provision of Hotel Services and Additional Services, the rules for the protection of personal data of individuals using them and the rules for the exclusion of the Service Provider's liability for the provision of Services.

(2) The Terms and Conditions have been placed by the Service Provider on the Service Provider's website in a manner that enables the content of the Terms and Conditions to be obtained, reproduced and recorded by means of a data communications system used by the Service Recipient.

I. General provisions

1 The terms used in these Regulations shall mean:

a. ICT system - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunication networks by means of a terminal device appropriate for a given type of network, within the meaning of the Telecommunications Law,

b. distance contract - a contract concluded with a consumer under an organised distance contracting scheme, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract,

c. Means of electronic communication - technical solutions, including ICT devices and cooperating software tools, enabling individual communication at a distance by means of data transmission between ICT systems, in particular electronic mail,

d. Service Provider - HORECA ŁEBA SP. z o.o. ul Nadmorska 5a, 84-360 Łeba, NIP 841-174-09-03, KRS 0001148687, operator of Rezydencja Morski Tygiel in Łeba, ul Nadmorska 5a, 84-360 Łeba, Poland, Lębork County, Pomorskie Voivodeship.

e. Customer - an entity which is a natural person, legal person or organisational unit without legal personality, using the services of the Service Provider, the Customer may be a Guest at the same time,

f. Guest - a person using hotel or additional services offered by Rezydencja Morski Tygiel in Łeba. This person may be a Service Recipient at the same time,

g. Registration Form - a web form on the Service Provider's website, used to register the Service Recipient in the system,

h. Online booking - booking of hotel services made in the system in real time using the booking engine (Internet Booking Engine) located at www.morskitygiel.pl,

i. Authorisation document - a document sent to the Client by the Service Provider, in electronic form, setting out the detailed conditions of the booking, including: details of the length of stay, the amount payable for the booked stay and specifying the deadline for prepayment of the deposit for the stay in the facility.

Acceptance of the authorisation document takes place through payment by the Client to the Service Provider of the amount indicated in the authorisation document, at which point a contract is concluded between the Client and the Service Provider for the provision of the hotel services specified in the authorisation document or additional services offered by the Service Provider.

(2) Before using the services provided by the Service Provider, including using the website and the booking engine, the Client must read these Terms and Conditions and confirm that he/she accepts them.

II. Method of making a reservation

(1) In order to make an online booking via the ICT system used by the Service Provider, it is necessary to use commonly used web browsers.

The correct use of the services provided by the Service Provider by means of the ICT Service is possible after the option to accept cookies and the blocking of pop-up windows has been activated in the Internet browser used by the Service Provider.

(3) The Service Provider shall provide services to the Client to the extent and under the conditions set out in these Terms and Conditions.

(4) The client undertakes to comply with these booking regulations and the rules of the facility.

(5) The Service Provider reserves the right to carry out maintenance work on the ICT system, which may cause temporary difficulties or prevent Service Recipients from using the ICT Site.

6. Reservations for a stay can be made through:

a. The facility's website and booking engine (Internet Booking Engine) located on the Service Provider's website,

b. filling in and signing the reservation form on the facility's website and sending it to the facility electronically,

c. placing an order for a stay in the facility in writing or by electronic means (e-mail),

d. making a reservation by telephone,

e. personal written confirmation of the booking at the Reception, so-called direct booking "off the street" .

III. Booking process

1 The online booking is made by following the steps recommended by the automated booking system, completing the registration form and making the required payment.

(2) The consequences of incorrect data provided by the recipient in the forms shall be the sole responsibility of the recipient.

(3) Prices shown in the system are per room per hotel night or per person per day and include VAT. They may also include other services specified in the offer description. If the offer includes breakfast or other additional services, such information is provided in the price description displayed in the system during the booking process. Services not included in the order (e.g. additional catering or spa services) must be paid for on the spot by the Guest.

(4) The unit of payment shall be the Polish zloty (PLN).

(5) In the case of payment by bank transfer, all charges for this shall be borne by the Customer.

(6) After making a reservation in the manner specified in part II, item 6 b-d above, the facility will send an authorisation document to the e-mail address indicated by the Client, specifying the validity of the offer in each case and the amount of the required deposit (prepayment) for the booked stay, which is accepted by making the payment of the amount of money indicated in the Authorisation Document.

IV. Price for hotel services and additional services

The price list of accommodation services/rooms/stay packages of the Residence Morski Tygiel is available on the website www.morskitygiel.pl, containing prices valid on the date of booking and in the so-called booking engine, also available on the website of the Residence Morski Tygiel. The prices available on the website of the facility are quoted per room per hotel night with breakfast or for the so-called stay package, which includes the price with breakfast and with or without additional spa services. Prices may also include other benefits, as specified in the offer description. If an offer includes breakfast or other additional services, such information is provided in the price description displayed in the system during the booking process or in the Authorisation Document sent to the Customer.The pricelist for catering and SPA services is available at the reception desk.

V. Payment and invoicing

a. Payments are made directly during the online booking process. Making payment is a condition for its confirmation, of which the Service Recipient is informed. The booking is considered to be made only after a prepayment (deposit) in the amount set by the Service Provider has been made. The amount of the prepayment is specified in the terms and conditions of the price offer.

b. The customer booking a hotel place may pay the amount of the down payment (deposit) referred to above by bank transfer, e-transfer, cash or credit card debit.

c. The prepayment (deposit) must be paid by the date specified in the Authorisation Document.

d. Payment settlement (fast transfers) is handled by an external entity (e-Service). The online payment service provider for card payments is e-Service

e. The date of payment shall be the date on which the bank account of HORECA ŁEBA SP. z o. o. is credited.

Domestic contributions:

bank account number in Polish zloty (PLN):

EN 64102046490000740203077583 BIC (SWIFT-Code): BPKOPLPW PKO BP

Contributions from abroad:

bank account number in Euro ( EUR):

EN 64102046490000740203077583 (SWIFT-Code): BPKOPLPW

PKO BP

Other forms of payment available:

- Fast transfers

- Payment cards:

* Visa * Visa Electron * Mastercard * MasterCard Electronic * Maestro

f. The Service Provider shall issue VAT invoices in accordance with applicable Polish tax law.

g. In the case of personal rental of a hotel room directly at the Hotel Reception (so-called direct booking from the street), the establishment reserves the right to charge the stay in advance. In such a situation, a form of "non-refundable prepayment" shall also apply.

h. The settlement period at the Residence Morski Tygiel is one day, which means that each Service Recipient booking a stay of min. 1 day is obliged to pay for the booked stay and services immediately on the day of commencement of the stay.

VI. Confirmation of reservation

a. A booking is deemed to have been made when the online booking system assigns a booking confirmation number or when the guest receives a written confirmation of the booking made from the Hotel Reception, subject to the provisions of clause VI b-d below.

b. The booking shall be deemed to be made upon realisation by the Customer of the prepayment (deposit) for the stay at the Hotel, in accordance with the declared duration of the stay. Payment for the stay may be made in cash or by bank transfer.

c. In addition, the online booking system automatically generates an e-mail confirmation sent to the Customer's address provided on the form.

d. Failure to make a prepayment (deposit) within the timeframe specified in the Authorisation Document shall be deemed to be a cancellation by the Service Recipient of the booking of hotel services and shall result in the assumption that the contract for the provision of hotel services has not been effectively concluded between the parties.

VII. Conditions for changes and cancellation of reservations.

Unless otherwise stated in the selected offer, in the event of cancellation of the booked stay between the date of booking and 31 days prior to the scheduled arrival, the guest may cancel the booking free of charge.

If a booking is cancelled between 30 days and 8 days prior to the scheduled arrival, the guest will be charged a cancellation fee in the amount of the deposit paid.

In case of cancellation less than 8 days prior to the scheduled arrival or non-arrival without cancellation, the guest will be charged 100 % of the value of the booked stay.

The facility reserves the right to charge transaction costs that may have taken place, i.e. commission fees charged by, for example, online payment systems or another financial institution, including credit card institutions.

The difference between the booking payment made and the cancellation fee (if any) will be refunded to the Service Recipient in the form of a transfer to the bank account indicated by the Service Recipient.

The cancellation fee will be deducted from the deposit paid or the amount of the stay paid, or charged to a credit card. A separate invoice will be issued for the remainder of the cancellation fee (if any) and sent to the Guest's mailing address.

The request for cancellation must be made in writing or by email.

With regard to bookings involving a period of special interest in stays, Residence Morski Tygiel reserves the right to introduce different cancellation conditions in the Authorisation Document or even to exclude the possibility of submitting a cancellation request altogether - non-refundable bookings.

VIII. Conditions for the conclusion and termination of contracts.

(1) The conditions for the conclusion and termination of contracts for the provision of accommodation services by the Service Provider are set out exhaustively in these Terms and Conditions, apart from these cases, termination of the contract shall only be possible by mutual agreement of the parties, made in writing under pain of nullity.

(2) The Customer shall not have the right to withdraw from the hotel service booking contract, pursuant to Article 38(12) of the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827) (the "Consumer Rights Act").

IX. Protection of personal data

1 Through the website www.morskitygiel.pl, data is collected by filling in forms. The form contains required fields, the completion of which is necessary, and additional fields that can be filled in by the Service Recipient. The data provided in the form is processed for the purpose resulting from the function of the specific form.

(2) Data shall be stored and processed by the Service Provider under the terms of the Personal Data Protection Act, the Act on the Provision of Electronic Services.

(3) The customer has the right to access the content of his/her data and to correct, amend and delete it.

The provision of personal data by the Customer is entirely voluntary, although the refusal to provide such data in certain cases may prevent the conclusion of the contract.

5 In accordance with Article 13 of the General Data Protection Regulation of 27 April 2016. (Official Journal of the EU L 119 of 04.05.2016), the service provider informs that:

a) the administrator of the personal data is: HORECA ŁEBA sp. z o.o. with registered office in Łeba; NIP: 8411740903, KRS: 0001148687; operator of Rezydencja Morski Tygiel in Łeba, ul Nadmorska 5a, 84-360 Łeba, Poland, Lębork County, Pomeranian Voivodeship.

b) Contact the Data Protection Officer - recepcja@morskitygiel.pl.

(c) the service recipient's personal data will be processed for the use of the hotel services - on the basis of Article 6(1)(b) of the General Data Protection Regulation of 27 April 2016.

(d) the recipients of the personal data will only be entities entitled to obtain personal data on the basis of the law and entities involved in the provision of services

(e) the service recipient's personal data will be stored for a period of 10 years

(f) the recipient shall have the right to request from the controller access to the personal data, the right to rectification, erasure or restriction of processing and the right to data portability

(g) the recipient shall have the right to lodge a complaint with a supervisory authority

(h) the provision of personal data is voluntary; however, the refusal to provide data may result in the refusal to provide the service/contract.

X. Complaint procedure

1. Claims can be made for:

a. Failure, through the fault of the Service Provider, to meet the contractual deadline for the commencement of services to the Client,

b. Non-performance, improper performance of services or defective billing.

(2) A complaint may be lodged within 14 days from the date on which the service was provided or was to be provided.

3 The complaint should:

a. be submitted to the Service Provider's registered address or by email to recepcja@morskitygiel.pl,

b. state the reason for the complaint and the scope of the recipient's request, c. be signed and contain the current details of the recipient.

4 The complaint will be dealt with within a maximum of 31 days from the date of submission.

XI. Transitional and final provisions

In matters not covered by these terms and conditions, the provisions of the Civil Code (Journal of Laws 1964r. No. 16, item 93, as amended), the Act on Providing Services by Electronic Means (Journal of Laws 2002r. No. 144, item 1204, as amended) and other provisions of generally applicable law shall apply.

(2) The Service Provider reserves the right to amend these Terms and Conditions, with the proviso that the version of the Terms and Conditions in force at the time of the Guest's order shall apply to bookings made before the Terms and Conditions were amended.

3 Date of publication of the regulations 01.01.2018. (last updated 13.01.2023)

XII. Additional information

Check-in starts at 15.00.

Check-in ends at 11.00 a.m.

3. the bill for the stay should be paid in advance on the day of arrival.

The Guest of Rezydencja Morski Tygiel is obliged to complete and sign the registration card and show an identity document by providing their PESEL number or the number of their identity card or passport. In case of refusal, the receptionist is obliged to refuse to issue a key to the room and thus to check-in the Guest. The cancellation policy remains unchanged.

(5) Any possible disputes relating to the services provided by the facility shall, in the event of the impossibility of reaching an agreement between the Service Provider and the Client, be settled by a court of competent jurisdiction according to the procedural provisions of the